by Melinda Gallo

Letting TIM win

There are some battles that are just not worth fighting. After having wasted months and months of time to keep my old TIM number and have it transferred to my new cell phone, I've decided to stop requesting. I have been juggling two cellulari (cell phones) since May and now nine months later, I've decided to give up.

I didn't want to change numbers because it took me almost three years to remember the old TIM one. And, I didn't really want to call or send an SMS to all my friends to tell them that I've changed numbers. But, by now almost all of my friends have both of my phone numbers, which I'm sure is more confusing.

I decided a few weeks ago that I was tired of receiving phone calls from people at TIM giving me the same spiel: either some piece of information is missing or that the numero della scheda (card number) is incorrect. Each time, I just became enraged and had to tell them how ridiculous this all was since no one can be that dumb to not be able to write down the numero della scheda correctly.

I even sent a letter to TIM requesting the passaggio and I received one back from them citing all the requests I had made and their reasons for refusing them. On the letter, they listed eight of them, but I had already done two more since then. And, the last time I received a call, the person told me that they can only do a small number of passaggi per day, so mine might have just slipped through the cracks. I couldn't resist, but say, "Č una buona scusa, ma dopo nove mesi mi prendete in giro. (It's a good excuse, but after nine months you're just joking with me.)"

I must say that after making my decision to no longer pursue the passaggio with TIM, I feel a bit lighter as if I don't have to drag around all this frustration with me. It's more difficult to carry even an ounce of anger than it was to just let it go and move on. I don't feel I let TIM win exactly; I feel that I've just chosen to not engage in their silly games.

Now I have a new number and TIM is out of my life. At the end of this long battle, I'm happy to say that there's no time like the present to say goodbye to the past and move toward the future!

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